Quality
Quality Management System
A Quality Statement has been developed
that speaks specifically to Bayer MaterialScience's commitment
to quality.
We the employees
of BMS are committed to progressive customer satisfaction in everything
we do.
Our policy will be
achieved through being a recognized leader in...
- The development, manufacture, and delivery of products and
services that consistently meet our customers' requirements.
- Implementing and following a quality management system that
meets the requirements of ISO 9001.
- Cultivating an environment that ensures continual performance
improvement to our customers through visible management commitment.
Our Quality Management
System (QMS) applies to activities that affect quality and is
implemented within Bayer to ensure that customer requirements
are met. From order entry through design, manufacturing and delivery,
activities are controlled in accordance with the commitments of
the QMS. Bayer MaterialScience business functions and manufacturing
sites are ISO-9001:2000 certified.
ISO Compliance
All of our manufacturing
sites, customer service operations and supply chain operations
maintain quality systems registered to the ISO 9001:2000 standard.
In this way, the customer is assured of unmatched reliability
and consistency regarding Bayer produced material.
Copies of all quality
certificates for Bayer's North American facilities are available
on this Web Site in a folder titled "Quality
Certificates" in the RESOURCES
section, or upon e-mail request to naftainfo@bayerbms.com.
To be certified to
the ISO standard, companies must implement a quality management
system (QMS) embracing all company's activities, including: employee
training, customer interaction, meeting customer requirements,
product design and development, purchasing materials and services,
and delivering products and while fostering an environment for
continual improvement. Continual Improvement
Six Sigma (6) is a
rigorous, focused and highly effective implementation of proven
quality principles and techniques. Six sigma was developed for
Continuous Improvement (CI) in the mid-1980s with dramatic results.
Since then, a number
of companies have adopted the Six Sigma approaches to CI, with
customization as required. Bayer MaterialScience has adopted numerous
Six Sigma tools and advanced statistical techniques to analyze
processes for improvement possibilities. Some examples include:
- Root Cause Analysis
- DMAIC (Define Measure Analyze Improve Control)
- Control Charts, Pareto Charts
- FMEA (Failure Mode Effects Analysis)
- Process Mapping
- IS/IS NOT
- Transactional and physical process improvements
- DOE (Design of Experiments)
- Gauge R&R
- Hypothesis Testing
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